About Us
Why We Are Different
- FTC is one of the few specialist cleaning firms in Australia to have compliance with 9001 and 45001.
- We pay attention to detail where others won't! You can stop worrying about the cleaning and let us manage it for you
- We are very proud of our staff and their social responsibility to conduct works in a professional manner
- All enquiries are dealt directly with the company CEO and General Manager who will ensure that your cleaning service is provided with 100% satisfaction
- All cleaning teams are employed by FTC
- As a family-owned business with over 10 years’ experience, we are committed to providing the best cleaning services possible.
- Our clients come into work every day noticing the difference that we make.
Past and Present Clients include:
- The Skin Hospital Darlinghurst and Westmead for detail and maintenance cleaning
- Belmadar for construction cleaning
- Leandlease for contruction cleaning
- WP Projects for construction cleaning
- APS - Australian Professional Shopfitters for retail shop fitout cleaning
- Canon Constructions Australia
- HTK for retail shop fitout cleaning
- FUGEN for construction cleaning
- Cotton On Group Construction for retail shop fitout cleaning
- Alliance Retail for retail shop fitout cleaning
- Merrylands RSL Club for construction cleaning
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Helen De Frenza
Cleaning up the competition with a focus on excellence
Helen De Frenza’s passion for starting her business, Finest Touch Cleaning, and her subsequent business journey may resonate strongly with other entrepreneurs.
Having experienced her parents’ financial struggles as new migrants to Australia, Helen was keen to secure her family’s future. In 2008, she set about building a successful commercial cleaning business that is going from strength to strength.
Helen established Finest Touch Cleaning just as her children started primary school. Her long held desire to lead, coupled with a steely determination, has seen Helen’s business grow from a startup to a successful industrial cleaning company that services hospitals and blue chip construction companies across Sydney.
Her decision to walk away from an office-based job and start a business was questioned by some who couldn’t understand why she wanted to “clean other people’s bathrooms”.
Yet, the clear vision in her mind was something she set about making a reality. “To start off, I went to Fair Trading, got the uniform, flyers and business cards, whacked them all on the table, and asked my husband whether he was going to congratulate me for starting a business,” Helen laughs.
Helen’s first client was sourced through one of her brother’s clients and involved cleaning a shop fit-out. Even though she completed this mammoth task on her own, her reputation soon spread, which enabled her to secure regular clients and increase her team.
While she did initially offer domestic cleaning services, she was also determined to build her business focusing on commercial cleaning because of the consistency through regular contracts.
As her business grew, Helen recognised that while she knew to be the best cleaner, she needed assistance planning and implementing the growth of her business, noting, “I didn’t have the business knowledge to get to the level I wanted to be because gut instinct just isn’t enough.”
For the past year and a half, Helen has worked with business advisor, or in her words “a God-sent angel”, Katherine Blizard. She believes that Katherine’s genuine passion and excitement in sharing her challenges and wins is something that has given her the confidence to succeed.
“Katherine has never made me feel like I am asking a silly question, she has helped me sort out the legal side of the business, establish systems for better management and so much more. In the time I have been working with Katherine I have locked in two big contracts. I wish I had met her a long time ago,” Helen said.
Commercial cleaning is a competitive game but Helen’s attention to detail and high standards have seen her approached by other cleaning companies and clients. While larger companies may have been in the game a lot longer, she also believes that her focus on developing strong and trusted client relationships is also crucial, noting that “it doesn’t matter how big your company is, you have to make people feel special”.
With low staff turnover, Helen’s happy and motivated team of 13 also provide a consistent approach that is very appealing to clients. The business has subsequently grown through word of mouth and referrals.
Future growth strategies for the business include compliance with 9001 and 45001 ( that demonstrates that a product or service meets the expectations of customers) and applying for Government tenders.
Having experienced her parents’ financial struggles as new migrants to Australia, Helen was keen to secure her family’s future. In 2008, she set about building a successful commercial cleaning business that is going from strength to strength.
Helen established Finest Touch Cleaning just as her children started primary school. Her long held desire to lead, coupled with a steely determination, has seen Helen’s business grow from a startup to a successful industrial cleaning company that services hospitals and blue chip construction companies across Sydney.
Her decision to walk away from an office-based job and start a business was questioned by some who couldn’t understand why she wanted to “clean other people’s bathrooms”.
Yet, the clear vision in her mind was something she set about making a reality. “To start off, I went to Fair Trading, got the uniform, flyers and business cards, whacked them all on the table, and asked my husband whether he was going to congratulate me for starting a business,” Helen laughs.
Helen’s first client was sourced through one of her brother’s clients and involved cleaning a shop fit-out. Even though she completed this mammoth task on her own, her reputation soon spread, which enabled her to secure regular clients and increase her team.
While she did initially offer domestic cleaning services, she was also determined to build her business focusing on commercial cleaning because of the consistency through regular contracts.
As her business grew, Helen recognised that while she knew to be the best cleaner, she needed assistance planning and implementing the growth of her business, noting, “I didn’t have the business knowledge to get to the level I wanted to be because gut instinct just isn’t enough.”
For the past year and a half, Helen has worked with business advisor, or in her words “a God-sent angel”, Katherine Blizard. She believes that Katherine’s genuine passion and excitement in sharing her challenges and wins is something that has given her the confidence to succeed.
“Katherine has never made me feel like I am asking a silly question, she has helped me sort out the legal side of the business, establish systems for better management and so much more. In the time I have been working with Katherine I have locked in two big contracts. I wish I had met her a long time ago,” Helen said.
Commercial cleaning is a competitive game but Helen’s attention to detail and high standards have seen her approached by other cleaning companies and clients. While larger companies may have been in the game a lot longer, she also believes that her focus on developing strong and trusted client relationships is also crucial, noting that “it doesn’t matter how big your company is, you have to make people feel special”.
With low staff turnover, Helen’s happy and motivated team of 13 also provide a consistent approach that is very appealing to clients. The business has subsequently grown through word of mouth and referrals.
Future growth strategies for the business include compliance with 9001 and 45001 ( that demonstrates that a product or service meets the expectations of customers) and applying for Government tenders.
